Terms & Conditions

Welcome to www.AnzayJewellery.com hereinafter referred to as “we", "us", “the Site” or "ANZAY". Following are the terms and conditions whereby your access and use of the Site shall be governed.

By using the Site, you hereby accept these terms and conditions (the "User Agreement") and represent that you agree to comply herewith. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.

ANZAY reserves the right to amend, add or remove portions of these “Terms and Conditions” at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. You are advised to review these Terms and Conditions regularly for updates while your continued use of the Site following the posting of any changes to “Terms and Conditions” of use constitutes your acceptance of those changes.


  • Communication with ANZAY

You will be required to provide a valid phone number and email address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other reasonable mode of communication.

For contractual purposes, you hereby consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and agree to treat all modes of communication with the same importance.

  •  The Privacy of Information

Your privacy is highly important to us. Please review our Privacy Policy, which also governs your visit to the Site. The personal information/data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used in the manner detailed in the Privacy Policy, please do not use the Site.


  • Ethical use of the Site

You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could potentially harm the Site, its staff, official representatives or any other party directly or indirectly in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only.

You are strictly prohibited from using the Site for fraudulent purposes, or in connection with a criminal offense or other unlawful activity in any way whatsoever.


  • Consistent Availability of the Site

We will do our best to ensure that the uninterrupted and error-free access to the Site is consistently available at all times. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted for the purpose of repairs, maintenance or the introduction of new facilities or services at any time without prior notice.


  • Losses

We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data or goodwill) or any other indirect loss that is not reasonably foreseeable to both you and us when you commenced using the Site.


Conditions for the Sale of Products on the Site

Please read the following conditions carefully before placing an order for any product(s) with us. These conditions signify your agreement to be bound by these conditions:


  • The Contract of Sales

Your order is a legal offer to us to buy the product(s) displayed on our Site. When you place an order to purchase a product, any confirmation or status update received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you.

The approximate timeline that the processing of your order will take is 3-4 business day, however we cannot guarantee this timeline to be strictly precise in every case as we are dependent on third party service providers in this regard. Yet we commit to make every reasonable effort to ensure that the specified timeline is met.

The commercial/contractual terms between you and ANZAY include without limitation price, discounts, shipping costs, payment methods, payment terms, date, period and mode of delivery. ANZAY retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or SMS. Any prepayments made in case of such cancellation(s), shall be refundable.


  • Order Processing

Please note that the specified timelines are just the best estimates. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any product(s) you ordered turn out to be unavailable.

Please also be informed that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.


  • Validation of Online Payment Details

In order to avoid any fraud with online payment methods including debit/credit card, mobile account, voucher or direct debit, we reserve the right to obtain validation of your payment details before processing your order and to verify the personal information you shared with us.

This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer within a reasonable timeline following such an inquiry will automatically cause the cancellation of the order.

We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments/online tools or other reasons without prior notice or any subsequent legal liability.


  • Refund/Exchange Policy

Every order that you place at ANZAY is only dispatched after your due confirmation and approval regarding colour, size and other important specifications of the product. Furthermore we use the standard equipment in as much realistic environment as practicable in order to ensure the real presentation of the product(s). Therefore we do not entertain the returns in any case.

However, if you are not convinced to your satisfaction level about any feature(s) of the product(s), you may, subject to the approval by ANZAY, exchange the product with another product (of the same price) displayed on the Site, through the following steps:

  1. Inform us through a phone call at +92 42 37801524 / 37801166 about the problem
  1. Send us the product back through courier (at your expense) at our Official Address: ANZAY – Office No. 2, 3rd Floor, Shalimar Plaza, Moon Market, Allama Iqbal Town, Lahore.
  2. After receiving and examining the old product, subject to its satisfactory condition, the new product in exchange shall be dispatched to your address within the specified timeline.

* For your convenient, you may also visit any of our outlet for the purpose of exchanging the product after getting due approval from the Head Office


  • Discounts/Promotions Policy

ANZAY reserves the right to discontinue any discount/offer at any time without prior notice. At any given time, only one offer/discount shall apply (on product tag price) regardless of whatever the general offer has been enforced on that time and no discounts shall be applicable on already discounted/promotional products.


  • Events beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under such conditions which are beyond our reasonable control. This condition does not affect your statutory rights.


  • Amendments to the Site, Terms & Conditions and Related Policies    

We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promised at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.